Terms of Service

Terms of Service

March 11, 2025

Terms of Service

These terms and conditions of service (“Terms of Service”) govern your use of our online interfaces and properties (e.g., websites and mobile applications) owned and controlled by Preferred Chiropractic LLC. dba Preferred Regen ATL, including the preferredregen.com (the “Site”), as well as the services (“Services”) and products (“Products”) available to users through the Site. Preferred Chiropractic LLC., dba Preferred Regen ATL(“Preferred Regen ATL,” “we,” “us,” and “our”) contracts with individual healthcare professionals (individually the “Provider” and collectively the “Providers”) and their patients. The professional medical services and the non-clinical Site services are collectively referred to in this Terms of Service as the “Services”. The terms “you” and “your” means you, your dependents if any, and any other person accessing your Preferred Regen ATL Account.

Your acceptance of, and compliance with, these Terms of Service is a condition to your use of the Site and Services. You acknowledge that you have read, understand, and accept all terms and conditions contained within these Terms of Service and our Privacy Policy. If you do not agree to be bound by these terms, you are not authorized to access or use this Site or Services; promptly exit this Site.

Binding Arbitration. These Terms of Service provide that all disputes between you and Preferred Regen ATL that in any way relate to these Terms of Service or your use of the Site will be resolved by BINDING ARBITRATION. ACCORDINGLY, YOU AGREE TO GIVE UP YOUR RIGHT TO GO TO COURT, INCLUDING (INCLUDING IN A CLASS ACTION PROCEEDING) to assert or defend your rights under these Terms of Service. Your rights will be determined by a NEUTRAL ARBITRATOR and NOT a judge or jury and your claims cannot be brought as a class action. Please review the Section below entitled Dispute Resolution; Arbitration Agreement for the details regarding your agreement to arbitrate any disputes with Preferred Regen ATL.

1. Privacy Practices

You agree that information provided by you in connection with the Services and Site shall be governed by the Preferred Regen ATL Privacy Policy, which is hereby incorporated and made a part of this Agreement. Please read the Preferred Regen ATL Privacy Policy carefully to understand how Preferred Regen ATL collects, uses, and discloses information, including personally identifiable information. Preferred Regen ATL may revise and update the Privacy Policy from time to time in its sole discretion. All changes are effective immediately when Preferred Regen ATL posts them and changes apply to its collection, use, and disclosure of information thereafter. You acknowledge and agree that it is your responsibility to review the Privacy Policy when accessing or using the Services so that you are aware of any changes.

2. Services Provided 

1. Medical Care or Advice by Preferred Regen ATL

In addition to facilitating access to certain diagnostic and nutrition products, we offer an online communication platform for Providers and their patients to connect via the CHARM portal. The Site facilitates communication between patients and Providers.

Preferred Regen ATL does not make any representations or warranties about the training or skill of any Providers who deliver services via the Site or Service. You will be provided with available Providers based solely on the information you submit to the Site. You are ultimately responsible for choosing your particular Provider.

The content of the Site and the Services, including without limitation, text, copy, audio, video, photographs, illustrations, graphics, and other visuals, is for informational purposes only and does not constitute professional medical advice, diagnosis, treatment, or recommendations of any kind by Preferred Regen ATL. You should always seek the advice of your qualified health care professionals with any questions or concerns you may have regarding your individual needs and any medical conditions. All information provided by the Site is intended to be for general information purposes only, and is in no way intended to create a provider-patient relationship as defined by state or federal law. While Preferred Regen ATL facilitates your selection of, and communications with, Providers, the doctor-patient relationship is between you and the Preferred Regen ATL Provider you select.

1. Not for Emergencies

IF YOU ARE EXPERIENCING A MEDICAL EMERGENCY, YOU SHOULD DIAL “911” IMMEDIATELY.

Preferred Regen ATL’s Site and Services are not for medical emergencies or urgent situations. You should not disregard or delay to seek medical advice based on anything that appears or does not appear on the Site. If you believe you have an emergency, call 9-1-1 immediately.

You should seek emergency help or follow up care when recommended by a Provider or when otherwise needed. You should continue to consult with your primary provider and other healthcare professionals as recommended. Always seek the advice of a physician or other qualified healthcare provider concerning questions you have regarding a medical condition and before stopping, starting, or modifying any treatment or modification.

c. Laboratory Orders 

In order for your Preferred Regen ATL Provider to determine if a treatment is clinically-indicated for you, your Provider may order in-house laboratory testing to be sent to third-party laboratories or refer you to another third-party laboratory of your choice (the “Lab”). By acknowledging this Terms of Service, you authorize your Preferred Regen ATL Provider to order laboratory testing as clinically indicated and further authorize the Lab to disclose the results of your test to any Preferred Regen ATL Provider engaged by Preferred Regen ATL.

d. Prescription Policy

Preferred Regen ATL does not endorse any specific medication, pharmacy, or pharmacologic product. If a Provider prescribes a medication, he/she will limit supply based upon state regulations and will only prescribe a medication as determined in his/her own discretion and professional judgment. There is no guarantee a prescription will be written. NO PRESCRIPTION WILL BE PROVIDED UNLESS A CLINICAL NEED EXISTS BASED ON REQUIRED LABORATORY WORK, PROVIDER CONSULTATION, AND/OR CURRENT MEDICAL HISTORY. PLEASE NOTE, AGREEING TO LABORATORY WORK AND PHYSICAL EXAM DOES NOT AUTOMATICALLY EQUATE TO CLINICAL NECESSITY AND A PRESCRIPTION.

If medically indicated, your Preferred Regen ATL Provider may prescribe a treatment. Preferred Regen ATL fully honors patient freedom of choice and, if you receive a prescription for a medication, you always have the option to instruct Preferred Regen ATL to transmit that prescription to the pharmacy of your choice. Preferred Regen ATL does not sell, manufacture, or dispense prescription medications. All fees associated with medications are billed at the pharmacy’s rates, plus any costs for included services or processing necessary for included services by Preferred Regen ATL(For example, if Preferred Regen ATL providers and staff are facilitating processing, performing consultations, writing prescriptions, Preferred Regen ATL reserves the right to charge reasonable cost plus margin pricing in order to provide patients with a convenient single payment). You do not automatically qualify for any particular therapy. Obtaining a prescription is always at the discretion of the Preferred Regen ATL Provider and is determined based on medical assessment and a diagnosis.

Any medications prescribed will be based on diagnosis derived from your submitted medical history, lab work, and Provider consultation. They will be based exclusively for treatment of these diagnoses. You agree that any prescriptions that you are issued by a Preferred Regen ATL Provider will be solely for your personal use. You agree to fully and carefully read all provided product information and labels and to contact your Provider or a pharmacist if you have any questions regarding the prescription.

All medication refill requests must first be reviewed and approved by a Preferred Regen ATL Provider. You MUST be in compliance with the Preferred Regen ATL Provider’s treatment plan; including blood work and consultations, in order to receive refills. A follow up consultation may be required prior to approving medication refills. Providers reserve the right to deny care for actual or potential misuse of the Services.

e. Not an Insurance Product

Preferred Regen ATL is not an insurer. The Services are not insurance products, and the amounts you pay to Preferred Regen ATL are not insurance premiums. If you desire any type of health or other insurance, you will need to purchase such insurance separately.

3.  Payment, Returns, and Credit Policy

1. Payment Responsibility

You are responsible for the full payment of services and products not covered by insurance, as outlined in our Self-Payment agreement. PREFERRED REGEN ATL provides charges in advance or at the time of service for the services you need, and you accept full financial responsibility for payment of those services. An itemized statement will be provided upon request for services rendered for potential reimbursement purposes.

1. Payment Methods: We accept cash, credit/debit cards, Care Credit, HSA and FSA cards.
2. Payment Authorization: In the case of automatic recurring payments, you have the right to revoke authorization by contacting us at info@preferredregen.com at least five (5) days before the scheduled payment date. Services may be withheld if authorization is revoked, and you remain responsible for all charges incurred.
3. Payment Disputes: For any billing or payment disputes, customers should first contact Preferred Regen ATL's customer service to seek a resolution. Initiating a chargeback without contacting Preferred Regen ATL may result in account and service suspension. Preferred Regen ATL reserves the right to undertake further collection action if payment cannot be secured for reasons such as insufficient funds or inaccurate information, which may include fees to the extent permitted by law. You acknowledge that you will not dispute the transactions with the payment method company, provided they correspond to the terms indicated in these Terms of Service.
4. Insurance Coverage and Self-Pay Election: Depending on your insurance coverage, your health plan might not reimburse you for these wellness services. PREFERRED REGEN ATL will provide you with an itemized statement and receipt, which you can use as documentation should you choose to seek reimbursement from your insurance plan, employer, or an employer-sponsored medical savings account. It is your responsibility to know your benefits, and how they will apply to your benefit payments. PREFERRED REGEN ATL is not responsible for understanding or being bound by the terms and conditions of your insurance policy unless it is an insurance company that we are contracted with for chiropractic services only. We are NOT contracted with insurance companies for any other services outside of chiropractic care. By acknowledging this form, you are electing to purchase services that may or may not be covered by your insurance if you obtained them through an in-person consult. You have selected services for purchase from us on a self-pay basis and have directed us to treat your purchase of these services as if you are an uninsured patient, and you agree to be responsible for full payment of the services. There is no guarantee your insurance company will make any payment on the cost of the services you have purchased. PREFERRED REGEN ATL provides charges in advance or at the time of service for the services you need, and you accept full financial responsibility for payment of those services.
5. Refunds: Missed appointments and late cancellations consultations will incur an additional charge for rebooking the appointment due to our cancellation policy.
6. Credits: Credits issued by Preferred Regen ATL are valid for one year from the date of issuance and may be used toward future purchases of products or services. These credits are non-transferable and cannot be exchanged for cash. If any product is requested to be shipped and arrives defective or damaged, customers must report the issue to Preferred Regen ATL within 7 days of receipt for a return or exchange.
7. Policy Modifications: Preferred Regen ATL reserves the right to update this Payment, Returns, and Credit Policy from time to time. Such changes will be communicated through our Site and will not be retroactive. The most recent version of this policy will always govern our procedures.

4. Electronic Communications

When you use the Site or Services, or send e-mails, messages, and other communications from your desktop or mobile device to us, you are communicating with us electronically. You consent to receive communications from us electronically. You agree that (a) all agreements and consents can be signed electronically and (b) all notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such notices and other communications be in writing. Preferred Regen ATL may contact you by telephone, mail, or email.

5. Consent to Receive Calls and Text Messages and Video Recording

By providing your mobile number, you are agreeing to be contacted by or on behalf of Preferred Regen ATL at the mobile number you have provided, including calls and text messages, to receive informational, Product or Service related (e.g., progress tracking, reminders, etc.) messages and communications relating to the Site and Services. Message and data rates may apply. Keep in mind that if you stop receiving text messages from us you may not receive important and helpful information and reminders about your Services.

6. Ownership Of The Site And Related Materials; Additional Restrictions

All pages within this Site and any material made available for download are the property of one, or its licensors or suppliers, as applicable. The Site is protected by United States and international copyright and trademark laws. Subject to these Terms of Service and the payment of all applicable fees, Preferred Regen ATL grants you a revocable, nontransferable (except as provided below), personal, nonexclusive license to use the object code version of the Site. All rights not expressly granted to you in these Terms of Service are reserved and retained by Preferred Regen ATL or its licensors, suppliers, publishers, rights holders, or other content providers. Neither the Site and Services, nor any part of the Site and Services, may be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of Preferred Regen ATL. You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of Preferred Regen ATL without express written consent. You may not use any meta tags or any other “hidden text” utilizing Preferred Regen ATL’s name or trademarks without the express written consent of Preferred Regen ATL. You may not misuse the Site or Services. You may use the Site and Services only as permitted by law. The content of the Site, including without limitation the files, documents, text, photographs, images, audio, and video, and any materials accessed through or made available for use or download through this Site may not be copied, distributed, modified, reproduced, published, or used, in whole or in part, except for purposes authorized or approved in writing by Preferred Regen ATL. 

7. No Users Under 18 Years Old

In order to access the Site and the Services, you represent and warrant that you are older than 18 years old. If you are under the age of 18, please do not attempt to register with us at this Site or provide any personal information about yourself to us. If we learn that we have collected personal information from someone under the age of 18, we will promptly delete that information. If you believe we have collected personal information from someone under the age of 18, please contact us at info@preferredregen.com. 

8. Accuracy of Information; Functionality

Although Preferred Regen ATL attempts to ensure the integrity and accuracy of the Site and Service descriptions, it makes no representations, warranties, or guarantees whatsoever as to the correctness or accuracy of the Site, Service descriptions and other content on the Site. It is possible that the Site could include typographical errors, inaccuracies or other errors, and that unauthorized additions, deletions, and alterations could be made to the Site by third parties. If an inaccuracy arises, please inform Preferred Regen ATL so that it can be corrected. Information contained on the Site may be changed or updated without notice. Additionally, Preferred Regen ATL shall have no responsibility or liability for information or content posted to the Site from any non-Preferred Regen ATL affiliated third party.

Preferred Regen ATL reserves complete and sole discretion with respect to the operation of the Site and the Services. We may withdraw, suspend, or discontinue any functionality or feature of the Site or the Services among other things. We are not responsible for transmission errors, corruption, or compromise of information carried over local or interchange telecommunications carriers. We are not responsible for maintaining information arising from the use of the Site or with respect to the Services. We reserve the right to maintain, delete, or destroy all communications or information posted or uploaded to the Site or the Services in accordance with our internal record retention or destruction policies.

9. User Information

If you submit, upload, post, or transmit any health information, medical history, conditions, problems, symptoms, personal information, consent forms, agreements, requests, comments, ideas, suggestions, information, files, videos, images, or other materials to us, , or otherwise through our Site (“User Information”), you agree not to provide any User Information that (a) is false, misleading, inaccurate, defamatory, abusive, libelous, unlawful, obscene, threatening, harassing, fraudulent, pornographic, or harmful, or that could encourage criminal or unethical behavior (including submitting any third party’s results or information as your own), (b) violates or infringes the privacy, copyright, trademark, trade dress, trade secrets, or intellectual property rights of any person or entity, or (c) contains or transmits a virus or any other harmful component. You agree not to contact other Site users through unsolicited e-mail, telephone calls, mailings, or any other method of communication. You represent and warrant to Preferred Regen ATL that you have the legal right and authorization to provide all User Information to Preferred Regen ATL for use as set forth herein and required by Preferred Regen ATL.

You agree not to:

(i) access the Site or use the Services in any unlawful way or for any unlawful purpose; 

(ii) post or transmit (1) a message under a false name, or (2) any data, materials, content, or information (including, without limitation, advice, and recommendations) (collectively “Information”) which is (A) libelous, defamatory, obscene, fraudulent, false, or contrary to the ownership or intellectual property rights of any other person, or (B) contains or promotes any virus, worm, Trojan horse, time bomb, malware, or other computer programing or code that is designed or intended to damage, destroy, intercept, download, interfere, manipulate, or otherwise interrupt or expropriate the Site or the Services, personal information, software, equipment, servers, or Information or facilitate or promote hacking or similar conduct;

(iii) impersonate or misrepresent your identity or falsely state or misrepresent your affiliation with a person or entity;

(iv) tamper, hack, spoof, copy, modify, or otherwise corrupt the administration, security, or proper function of the Site or the Services; 

(v) use robots or scripts with the Site;

(vi) attempt to reverse engine, reverse assemble, reverse compile, decompile, disassemble, translate, or otherwise alter, defraud, or create false results from any executable code, information on, or received by this Site; 

(vii) to have any antivirus or antispyware software running that is set to override the internet browser’s cookies setting;

(viii) incorrectly identify the sender of any message transmitted to Preferred Regen ATL;

(ix) alter the attribution or origin of electronic mail, messages, or posting;

(x) harvest or collect personal health information about any other individual who uses the Site or the Services; and

(xi) infringe or facilitate infringement on any copyright, patent, trademark, trade secret, or other proprietary, publicity, or privacy rights of any party, including but not limited to, such rights of third parties. 

You agree to defend, indemnify, and hold harmless Preferred Regen ATL, and the Preferred Regen ATL Providers from and against all third party claims, damages, and expenses including, but not limited to, reasonable attorneys’ fees against or incurred by us arising out of any User Information you upload to or transmit through the Site or any breach of this Section 12.

10. Intellectual Property

With the exception of your electronic medical record, Preferred Regen ATL, as applicable, retains all right, title, and interest in and to the Site, the Services and any information, products, documentation, software, or other materials on the Site, and any patent, copyright, trade secret, trademark, service mark, or other intellectual property, or proprietary right in any of the foregoing, except for information on the Site licensed by Preferred Regen ATL (in that case, the license provider retains all right, title, and interest therein). The information available through the Site and the Services is the property of Preferred Regen ATL, as applicable. You agree not to store, copy, modify, reproduce, retransmit, distribute, disseminate, rent, lease, loan, sell, publish, broadcast, display, or circulate such information to anyone. Use, reproduction, copying, or redistribution of Preferred Regen ATL trademarks, service marks, and logos are strictly prohibited without the prior written permission of Preferred Regen ATL. The immediately foregoing sentence also applies to any third party trademarks, service marks, and logos posted on the Site. Nothing contained on the Site should be construed as granting, by implication, estoppel, waiver, or otherwise, any license or right to use any trademarks, service marks, or logos displayed on the Site without the written grant thereof by Preferred Regen ATL or the third party owner of such trademarks, service marks, or logos. The Site may contain other proprietary notices and copyright information, the terms of which you agree to follow.

Preferred Regen ATL may delete any information provided by you that it deems in its sole discretion fraudulent, abusive, defamatory, obscene, or in violation of copyright, trademark, or other intellectual property or ownership right of any other person or entity.

11. Indemnification

You agree to defend, indemnify, and hold harmless Preferred Regen ATL and any affiliates from and against any and all rights, demands, losses, liabilities, damages, claims, causes of action, actions, and suits (no matter whether at law or equity), fees, costs, and attorney’s fees of any kind whatsoever arising directly or indirectly out of or in connection with: (i) your use or misuse of the Site, Products, Services or any information posted on the Site; (ii) your breach of the Terms of Service or Privacy Policy; (iii) the content or subject matter of any information you provide to Preferred Regen ATL, or any Preferred Regen ATL Provider or customer service agent; or (iv) any negligent or wrongful act or omission by you in your use or misuse of the Site, Products, Services, or any information on the Site, including without limitation, infringement of third party intellectual property rights, privacy rights, or negligent or wrongful conduct.

12. Governing Law:

These Terms are governed by the laws of Georgia/United States, without regard to its conflict of law provisions.

13. Changes to Terms

Preferred Regen ATL reserves the right to modify these Terms of Service at any time, effective upon posting. Any use of this website after such changes will be deemed an acceptance of those changes. You agree to review the Terms of Service each time you access this website so that you may be aware of any changes to these Terms. These Terms of Service constitute the entire agreement between Preferred Regen ATL and you pertaining to the subject matter hereof. In its sole discretion, Preferred Regen ATL may from time-to-time revise these Terms of Service by updating this posting. You should, therefore, periodically visit this page to review the current Terms of Service, so you are aware of any such revisions to which you are bound. Certain provisions of these Terms of Service may be superseded by expressly designated legal notices or terms located on particular pages within this Site. For purposes of these Terms of Service, (a) the words “include,” “includes,” and “including” are deemed to be followed by the words “without limitation”; (b) the word “or” is not exclusive; and (c) the words “herein,” “hereof,” “hereby,” “hereto,” and “hereunder” refer to these Terms of Service as a whole.

 

How to Contact Us:

Preferred Chiropractic LLC.

dba Preferred Regen ATL

650 Hamilton Ave. SE

Suite C

Atlanta, GA 30312

404-888-0666

Email: info@preferredregen.com